Terms of service

Terms of Service

Last Updated: 18 Apr, 2026

Welcome to KrishnaSangini ("we," "our," "us"). By accessing or using our website www.krishnasangini.com and purchasing our products, you ("you," "your," "customer," "devotee") agree to be bound by the following Terms of Service. Please read them carefully before placing an order.

If you do not agree with any part of these terms, kindly refrain from using our website or services.

1. 🕉️ About KrishnaSangini

KrishnaSangini is an online store dedicated to bringing devotees sacred idols, pooja essentials, spiritual décor, and devotional products crafted with care and reverence. We operate under [Parent Company Name, if any] and are based in [Your City, State], India.

By using our website, you acknowledge that you are at least 18 years of age or accessing the site under the supervision of a parent or legal guardian.

2. 🛒 Use of Our Website

By using KrishnaSangini, you agree to:

  • Provide accurate, current, and complete information during account creation and checkout
  • Use the website for lawful purposes only
  • Not misuse, hack, or disrupt any part of the website or its services
  • Respect the intellectual property rights of KrishnaSangini and third parties
  • Not use our platform to transmit harmful, offensive, or unlawful content

We reserve the right to suspend or terminate your access to our website at our discretion if you violate these terms.

3. 🛍️ Products & Availability

  • All products listed on KrishnaSangini are subject to availability. While we strive to maintain accurate inventory, items may occasionally go out of stock.
  • Product images, colors, and details are displayed as accurately as possible. However, slight variations may occur due to screen settings, photography lighting, or handcrafted nature of spiritual items — each idol is unique in its own divine way.
  • Handcrafted items may have minor imperfections that reflect their artisanal origin — these are not considered defects but marks of authenticity.
  • We reserve the right to limit quantities, discontinue products, or modify descriptions at any time without prior notice.

4. 💰 Pricing & Payments

Pricing

  • All prices listed on our website are in Indian Rupees (INR ₹) and are inclusive of applicable taxes (GST) unless stated otherwise.
  • Prices are subject to change without prior notice. The price applicable will be the one displayed at the time of order placement.
  • In case of a pricing error on our website, we reserve the right to cancel the order and refund the payment.

Accepted Payment Methods

We accept the following secure payment options:

  • 💳 Credit & Debit Cards (Visa, MasterCard, RuPay, Amex)
  • 📱 UPI (Google Pay, PhonePe, Paytm, BHIM, etc.)
  • 🏦 Net Banking
  • 💼 Digital Wallets (Paytm, Mobikwik, etc.)
  • 💵 Cash on Delivery (COD) — available on select pin codes

All payments are processed through secure, PCI-DSS compliant payment gateways with 256-bit SSL encryption.

5. 📦 Order Confirmation & Acceptance

  • Placing an order on KrishnaSangini constitutes an offer to purchase. Your order is confirmed only when we send you an order confirmation email/SMS.
  • We reserve the right to refuse or cancel any order at our sole discretion for reasons including but not limited to:
    • Pricing or product information errors
    • Suspected fraudulent activity
    • Unavailability of the product
    • Delivery location not serviceable
    • Violation of these Terms of Service

In such cases, any payment made will be refunded in full within 5–7 business days.

6. 🚚 Shipping & Delivery

All orders are shipped as per our Shipping Policy. Please review the Shipping Policy for detailed information on:

  • Delivery timelines and coverage
  • Shipping charges and free delivery thresholds
  • Order tracking and courier partners
  • Packaging and handling of sacred items

Delivery timelines are estimates and not guaranteed. KrishnaSangini is not liable for delays caused by courier partners, weather, festivals, or other unforeseen circumstances.

7. 🔄 Returns & Refunds

Our return and refund policy is governed by our Return & Refund Policy. Key points include:

  • Returns must be initiated within 7 days of delivery
  • Custom-made, personalized, and consecrated items are non-returnable
  • Refunds are processed within 5–7 business days of approval
  • An unboxing video is mandatory for damage claims on fragile items

Please read the full Return & Refund Policy for complete details.

8. 🙏 Sanctity of Spiritual Products

KrishnaSangini deals in sacred and devotional items that hold deep spiritual significance. By purchasing from us, you acknowledge and agree that:

  • Idols and pooja items, once unsealed or installed for worship (pran pratishtha), are considered consecrated and cannot be returned — in keeping with Sanatan Dharma traditions.
  • These products are intended for personal worship, gifting, or respectful décor and must not be used in any disrespectful, offensive, or commercial manner that dishonors their sanctity.
  • KrishnaSangini reserves the right to refuse service to anyone who violates this principle of reverence.

9. 🔐 User Accounts

If you create an account on KrishnaSangini:

  • You are responsible for maintaining the confidentiality of your login credentials
  • You agree to notify us immediately of any unauthorized access or breach
  • You are responsible for all activities that occur under your account
  • We reserve the right to suspend or delete accounts that violate our terms

10. ©️ Intellectual Property Rights

All content on KrishnaSangini — including but not limited to:

  • Logos, brand name, and trademarks
  • Product images, descriptions, and videos
  • Website design, layout, and code
  • Blog posts, graphics, and marketing materials

— is the exclusive property of KrishnaSangini and is protected under Indian and international copyright, trademark, and intellectual property laws.

You may not copy, reproduce, distribute, modify, or use any content from our website without prior written permission. Unauthorized use may result in legal action.

11. 📝 User-Generated Content (Reviews & Comments)

When you submit reviews, comments, photos, or feedback on our website:

  • You grant KrishnaSangini a non-exclusive, royalty-free, perpetual license to use, display, and distribute that content for promotional and commercial purposes
  • You confirm that the content is original, truthful, and does not violate any third-party rights
  • You agree not to post offensive, defamatory, misleading, or unlawful content
  • We reserve the right to moderate, edit, or remove any content at our discretion

12. 🚫 Prohibited Activities

You agree not to:

  • Use our website for any illegal, fraudulent, or unauthorized purposes
  • Attempt to hack, disrupt, or damage our website, servers, or security features
  • Use automated bots, scrapers, or crawlers to extract data from our site
  • Impersonate any person, business, or entity
  • Resell or commercially exploit our products without written authorization
  • Infringe on the religious sentiments associated with our products

Violation of these rules may result in legal action and permanent ban from our services.

13. ⚖️ Limitation of Liability

To the maximum extent permitted by law:

  • KrishnaSangini shall not be liable for any indirect, incidental, consequential, or punitive damages arising from the use of our website or products
  • Our total liability in any matter shall be limited to the amount paid by you for the specific product in question
  • We do not guarantee that our website will be uninterrupted, error-free, or secure from cyber threats at all times, though we make every reasonable effort to ensure so
  • We are not responsible for any loss or damage caused by third-party services, couriers, or payment gateways

14. 🛡️ Disclaimer of Warranties

Our website and products are provided on an "as is" and "as available" basis. While we strive for accuracy and quality:

  • We make no warranties or guarantees regarding the spiritual, religious, or astrological outcomes of using our products
  • Product descriptions of spiritual significance are provided for informational purposes and reflect traditional beliefs — individual experiences may vary
  • We do not guarantee uninterrupted website availability or error-free operation

15. 🔗 Third-Party Links

Our website may contain links to third-party websites (payment gateways, social media, shipping partners, etc.). KrishnaSangini:

  • Is not responsible for the content, privacy practices, or reliability of these external sites
  • Does not endorse any third-party services unless explicitly stated
  • Encourages you to review the terms and privacy policies of any third-party site you visit

16. 🔒 Privacy Policy

Your use of KrishnaSangini is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. By using our website, you consent to the practices described in our Privacy Policy.

17. 🔄 Modifications to Terms

KrishnaSangini reserves the right to modify, update, or replace these Terms of Service at any time without prior notice. Changes will be effective immediately upon being posted on our website.

Your continued use of the website after any changes constitutes your acceptance of the updated terms. We encourage you to review this page periodically.

18. ❌ Termination

We reserve the right to terminate or suspend your access to our website and services, without prior notice, if:

  • You breach any of these Terms of Service
  • We suspect fraudulent, abusive, or illegal activity
  • Required by law or regulatory authority
  • For any other reason at our sole discretion

Upon termination, all provisions of these Terms that should survive (including intellectual property, limitation of liability, and indemnification) shall remain in effect.

19. 🛡️ Indemnification

You agree to indemnify, defend, and hold harmless KrishnaSangini, its owners, employees, and partners from any claims, losses, damages, liabilities, or expenses arising out of:

  • Your violation of these Terms of Service
  • Your misuse of our website or products
  • Infringement of any third-party rights by you
  • Any unlawful activity carried out through your account

20. ⚖️ Governing Law & Jurisdiction

These Terms of Service shall be governed by and construed in accordance with the laws of India, including:

  • The Consumer Protection Act, 2019
  • The Information Technology Act, 2000
  • The Indian Contract Act, 1872
  • Applicable GST and taxation laws

Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in Gurgaon.HR India.

21. 🤝 Dispute Resolution

In the event of any dispute:

  1. First Step: Contact our customer support team at support@krishnasangini.com. We'll make every effort to resolve the issue amicably within 15 business days.
  2. Mediation: If unresolved, both parties agree to attempt resolution through mediation before pursuing legal action.
  3. Legal Action: Any legal proceedings shall be initiated only in the courts of [Your City], India.

22. 📄 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue to be valid and enforceable to the fullest extent permitted by law.

23. 📬 Contact Us

For any questions, concerns, or clarifications regarding these Terms of Service, please reach out to us:

  • 📧 Email: support@krishnasangini.com
  • 📱 WhatsApp / Phone: +91 92176 74404
  • 🏢 Business Address: D-1103, Nipun Saffron Valley, Chikamberpur, Shaheed Nagar, Sahibabad, Ghaziabad, 201006 
  • 🌐 Website: www.krishnasangini.com
  • 🕒 Support Hours: Monday – Saturday, 10:00 AM – 6:00 PM IST

🙏 Acknowledgment

By using KrishnaSangini's website and services, you acknowledge that you have read, understood, and agreed to be bound by these Terms of Service. We thank you for choosing KrishnaSangini to bring divine blessings into your home and life.

"May Krishna's grace be with you always." 🌸